Privacy policy

What we collect, and why

We collect what you type into Tizemen ERP, and what the phone must read when you use a feature.

• When you use the app, account and company records (names, phone numbers you type, customers, products, sales, stock, staff, and finance) stay on the device and are sent to our server, https://core.tizemen.com, when the company is online.
• When you enter a place, that is text you type: a region, sub-city, area, or warehouse name. We do not read GPS. The text is saved with the company record on core.tizemen.com.
• When you use the camera or attach a photo (a QR code, a barcode, a product photo, or a receipt), the photo may be stored on our server; deleted with the account. The phone’s contact list is not read.
• When you use the voice assistant or live AI, the microphone is used. Speech-to-text is provided by your device's operating system (Google on Android, Apple on iOS) and may be processed on their servers. When you use live voice, the audio may also be sent to Google Gemini and to LiveKit.
• When you attach a file for the assistant, that file may be sent to Google Gemini. A file you open only on the device stays on the device unless that screen uploads it to core.tizemen.com.
• When you use the app, it creates a device id on first launch. It is not the hardware serial. That id may be sent to our server so one install can be told from another.

SMS and payments

Tizemen ERP does not read your SMS messages.

When you attach a payment reference or receipt, Tizemen ERP verifies it by matching it with bank payment records (amount, reference, sender name, date) that your company provides to our server.

A receipt photo you attach for that check may be stored on our server; deleted with the account. When you use receipt reading, the image may also be sent to Google Gemini. We do not collect a card number.

Where it goes

• Our server, https://core.tizemen.com. Company records, typed phone numbers, payment records your company provides, and photos the app uploads are sent there over HTTPS.
• Google Gemini, at generativelanguage.googleapis.com, when you use the voice assistant, live AI, or receipt reading.
• Speech-to-text is provided by your device's operating system (Google on Android, Apple on iOS) and may be processed on their servers.
• LiveKit, at tizemen-a3q5e6vu.livekit.cloud, when you use the live voice agent. Our server at core.tizemen.com issues the connection token.
• Firebase, when the app registers for notifications. A messaging token is sent to our server so a notice can reach the phone. The store release does not request that token, and Firebase analytics collection is off in that build.

How long we keep it

Company data on our server stays while the account is open, and is deleted within 30 days of a request. Records required by law are kept as required by Ethiopian tax and commercial law. The steps are on the delete account page. Photos stored on our server are deleted with the account.

Security

Connections to our server, Google Gemini, LiveKit, and Firebase use HTTPS or WSS. Sign-in uses a PIN on the device. Do not send a password in an email to us.

Your rights

You can ask for a copy of the company data we hold, a correction, or deletion. Email support@tizemen.com or call +251 912786058.

Contact

TIZMEN SOFTWARE TECHNOLOGY PLC, House No. New/10/1001B, Woreda 03, Bole Sub City, Addis Ababa, Ethiopia. Phone +251 912786058. Email support@tizemen.com.